Frequently Asked Questions
Everything you need to know about shopping with Nebula Store.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while standard shipping for smaller orders is a flat rate of $4.99.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our returns portal to start a request.
Which payment methods do you accept?
Nebula Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 20 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.